Communications

    Reach donors through their preferred channels.

    Email, SMS, social, meet your donors where they are with personalized, timely communications that feel human, not automated. Gratefully identifies the right channel, the right message, and the right moment for each donor segment.

    Campaign Performance

    68%
    Email open rate
    92%
    SMS delivery rate
    34%
    Click-through rate
    3.2×
    vs. generic blast
    ✦ Gratefully Insight
    Major donors respond best Tuesday–Thursday 9–11am. Monthly givers engage most on weekends. Gratefully automatically times sends based on each segment's engagement pattern.
    What Gratefully Does

    Personalized at scale. Human at every touchpoint.

    Personal SMS updates

    Send SMS updates that feel personal, right message, right donor, right time. Gratefully tailors SMS content to each donor's history and preferences.

    Email that gets opened

    Personalized subject lines and content drawn from what Gratefully knows about each donor; their giving history, program interests, and relationship context.

    Perfect timing by engagement pattern

    Gratefully identifies the optimal time to reach each donor based on their historical engagement patterns. Major donors, recurring givers, and new supporters each have their own rhythm.

    Segment-specific messaging

    Automatically tailor messaging for major donors, recurring givers, first-time donors, lapsed supporters; each segment gets communications calibrated to their relationship with you.

    Real-time response suggestions

    When donors reply, Gratefully suggests responses that maintain your personal touch, drawing on the full context of their relationship with your organization.

    Multi-channel consistency

    Maintain a consistent message across email, SMS, and social while adapting tone for each platform. Donors get a coherent, connected experience.

    How It Works

    Set up. Personalize. Send and track.

    01
    Set up your channels
    Connect your email platform, SMS provider, and social accounts. Gratefully integrates with your existing tools, no migration, no platform switch required.
    02
    Generate personalized messages by segment
    Gratefully creates personalized communications for each donor segment, adapting tone, content, and channel to what works best for each group, drawn from your actual relationship data.
    03
    Send at optimal times and track results
    Deploy campaigns at the times Gratefully identifies as most likely to engage each segment. Track open rates, clicks, and responses — and let the knowledge graph refine future recommendations.
    See It In Action

    Watch the 1-minute overview.

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    Join Early Access

    Every donor deserves to feel like a priority.

    Join our early access list and be among the first nonprofits to reach donors with communications that feel genuinely personal, at scale.

    Join early access →Schedule a 20-min call

    No credit card. No commitment.